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Submit Repair Request

Choose how you want to submit your device repair request

Submission Method

Customer Information

Philippine format: 09XXXXXXXXX (11 digits) or +639XXXXXXXXX (12 digits)

Device Information

Click "Add Device" to submit multiple devices in one request

Warranty / DOA Status

Warranty Validation: Enter your serial number above to automatically check warranty status. The system will verify if your device is under warranty or if it qualifies for DOA (Dead on Arrival) coverage.

  • In Warranty: Device is covered under manufacturer warranty
  • Out of Warranty: Warranty period has expired
  • DOA: Dead on Arrival - device failed within the DOA period

Attachments (Optional)

Upload a clear image of your store receipt. Supported formats: JPG, JPEG, PNG. Max size: 20MB

Upload clear photos showing the unit issue/problem. Supported formats: JPG, JPEG, PNG. Max size: 20MB

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